f you feel that there is a problem with the delivery you are quoted on your order then please contact us at firstname.lastname@example.org
ANY FIRST TIME ORDERS OVER £100 MUST BE SENT TO THE CARD HOLDERS ADDRESS FOR SECURITY PURPOSES.
IF THERE IS A PARTICULAR DAY THAT YOU WOULD LIKE YOUR DELIVERY ON (MONDAY TO FRIDAY) PLEASE LET US KNOW WHILST PLACING THE ORDER AND WE WILL DO OUR BEST TO GET IT THERE THAT DAY (UK MAINLAND ONLY AND ONLY WITH £10 GUARANTEED COURIER SERVICE).
Shipping charges within the UK (Excluding Scottish Highlands & Northern Ireland) are as follows:
Any order over £80.00 will be posted free of charge to the UK (Exclusions apply)
Very small packet items get sent at a cost of £3.00.
Medium sized items and above that are a bit larger or a bit heavier will be sent at a cost of £5.50.
Unfortunately any parcels over the length of 1.4 metres will be charged at £12.00 due to couriers costs.
Please allow 3 to 5 working days for delivery. If it has not arrived after this point then please contact us.
Each parcel that is delivered by the carrier has a unique traceable code, which is scanned into the carriers system when they collect the parcel from us.
We are then able to trace any parcel using the internet.
On the larger items sent using the courier service a signature is required upon delivery. If no one is available a calling card will be left and the parcel taken to the local depot.
The recipient of the parcel must then contact the depot to arrange collection or re-delivery.
When your parcel is being delivered by Royal mail we may choose to send it by recorded post or signed for at no extra cost to you due to the overall cost of the consignment.
Postage will be via Royal Mail wherever possible to keep the cost down. You will see the delivery price for your order at the checkout prior to payment.
For all European and worldwide orders please email us with the list of items that you require and your address and we will e-mail you back with the cost of shipping and the overall cost.