Returns & Refund Policy
Where ever possible we will try to make the returns process as smooth and as straight forward as possible.
- Please notify us within 24 hours of the damaged parcel.
- We will arrange collection at no cost to the customer.
- As soon as the damaged parcel is back with us a replacement will be sent on a next day service.
- Needs to be returned as new in original packaging.
- We ask that the customer pays the return postage.
- Refunds or exchanges must be inside 14-day period.
Error/Mistake by us
- We will arrange collection of the product as soon as possible.
- Cost of return postage will be covered by us.
- If an item breaks under normal & within its warrantee period we ask the customer to return the item for inspection.
- Include a note with Name, Address, Telephone Number and a detailed description of how the damage occurred.
- Items will be returned to the manufacture and they will determine if the product is faulty.
- Replaced/Repaired items will then be returned to the customer.
- Faulty items returned within 14-day period we will refund the cost of postage to return the item.
- We ask that you don’t attempt to repair something yourself if you suspect it is faulty as we may not be able to offer refund/replacement as this will void any warrantee.
For all refunds or returns we require proof of purchase. We will accept the following as proof of purchase:
- Bank statement
- Packaging (as it usually has our price tags on)
We cannot give refunds on custom-made or personalised items unless they are faulty.