For help & advice call 0117 926 0790 or email [email protected]

Returns & Refund Policy

Where ever possible we will try to make the returns process as smooth and as straight forward as possible.

Damaged Deliveries

  • Please notify us within 24 hours of the damaged parcel.
  • We will arrange collection at no cost to the customer.
  • As soon as the damaged parcel is back with us a replacement will be sent on a next day service.

Unwanted Items

  • Needs to be returned as new in original packaging.
  • We ask that the customer pays the return postage.
  • Refunds or exchanges must be inside 14-day period.

Error/Mistake by us

  • We will arrange collection of the product as soon as possible.
  • Cost of return postage will be covered by us.

Faulty Items

  • If an item breaks under normal & within its warrantee period we ask the customer to return the item for inspection.
  • Include a note with Name, Address, Telephone Number and a detailed description of how the damage occurred.
  • Items will be returned to the manufacture and they will determine if the product is faulty.
  • Replaced/Repaired items will then be returned to the customer.
  • Faulty items returned within 14-day period we will refund the cost of postage to return the item.
  • We ask that you don’t attempt to repair something yourself if you suspect it is faulty as we may not be able to offer refund/replacement as this will void any warrantee.

For all refunds or returns we require proof of purchase. We will accept the following as proof of purchase:

  • Receipt
  • Bank statement
  • Packaging (as it usually has our price tags on)

We cannot give refunds on custom-made or personalised items unless they are faulty.