Returns & Refund Policy

The Customer:

We only accept returns from the person who bought the item

We require proof that the customer bought the item from us (receipt, bank statement or packaging)

When We Don’t Have to Offer a Refund:

The customer knew the item was faulty when they bought it.

The customer damaged an item when trying to repair it themselves or getting someone else to do it.

The customer no longer wants the item (e.g. incorrect size we will offer a replacement or credit note but will not give a refund).

When a product has been specially ordered for a customer, unless faulty, we are unable to refund or offer an exchange.

If bought during a sale, unless faulty, a refund will not be given (customer will be given a credit note or voucher for the value).

We also will not refund personalised or custom made items.

Faulty Products:

Only entitled to a refund if returned within 4 weeks of purchase. After this it can be repaired or replaced (we will decide which).

All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

Online Orders:

Refund given if goods are returned within 14 days of receiving them.

Customer will be refunded within 14 days of receiving the goods back.

Goods must be in original packaging and unused.

Any refund will be in the same format as the payment method.

*We reserve the right to change this policy at any given time*.